Making a difference together
Your feedback is helping to improve the NHS and social care
You might think, 'What's the point? Nothing changes.' But every story shared with us matters. Thanks to millions of people, just like you, speaking up, we’ve been able to champion big healthcare changes.
Improving delivery of NHS letters
Thanks to your feedback we have been working with Royal Mail to ensure vital NHS communications are delivered to patients on time.
Improving cancer screening
Key recommendations we put forward to improve cervical screening uptake for women across England have now been adopted by NHS England.
Helping cancer patients get priority dental care
We have been working to try and improve access to NHS dentistry for those recently diagnosed with cancer.
Improving the experience of waiting for care
Thanks to your feedback, our calls for change have been included in the new reform plan to shorten how long people have to wait for care.
Ensuring that patients understand who they are seeing
Thanks to your feedback, our evidence has shaped professional standards for Physician Associates and guidance issued to GPs supervising the role.
Providing evidence for public health legislation
Working together with Healthwatch Blackpool, we helped provide evidence to strength the case for a ban on selling vapes to people under the age of 18.
Making a difference locally
Across England, local Healthwatch are making a difference by ensuring local people can access the care they need. Want to see how your feedback benefits your local community? Then check out the impact local teams have made in their community.
Our year in numbers 2023-24
1,149,000
People accessed advice and information online, by phone, or face-to-face.
403,000
People shared their feedback about health and social care with us.
